Terms & Conditions | Enzi Africa

Terms & Conditions – Booking Terms

1. General
(i) All programmes occur in the Republic of South Africa and are stated in South African Rand (ZAR). If you are making use of our service from outside South Africa you are solely liable for any currency conversion costs, exchange rate fluctuations and international bank fees that may be charged by your bank or financial services provider in addition to the advertised price of the ticket.

2. Booking Process
(i) To book a slot with us, you will be required to submit booking requests by completing our automated booking process and submitting your payment information to us in the prescribed manner. Please make sure that the booking details are correct before submitting the booking request, since it is unlikely that any mistake you make can be rectified later. We may limit your booking to a specified number of persons to discourage unfair booking practices.
(ii) The booking form will also include our banking details which you will use to make an EFT payment.
a) For booking a programme or one on one coaching session, the payment should be made prior to the event to secure your booking and if; however you fail to make payment within the specified time your booking will be cancelled. Your booking will only be confirmed upon receipt of proof of payment within the specified time.
(iii) Following receipt of your booking request, we will send you a confirmation notice confirming acceptance of your booking request and
a) For a programmes booking: a reminder to make payment within the specified time.
b) Note that your booking will only be confirmed upon receipt of proof of payment.
(iv) Following confirmation of payment for your booking, we will send you a confirmation notice confirming the booked slot and
a) For a programmes booking: instructions on how the course will run.
b) For a strategic one/one session: access to our online calendar that will enable you to pick the date and time for you consultation appointment. Please note to make any changes to the confirmed date and time, you will need to send a request to bookings@enziafrica.co.za or phone our office line at +27 (0)12 003 2987 during office hours (9:00 – 17:00)
(v) For booked Programmes: Prior to the course you will receive a link to the online course which can be used to test accessibility, with further instruction on how to operate and access the course.
(vi) A legally binding contract will be formed between us upon the earlier of (i) our sending of such a confirmation notice confirming our acceptance of your booking, or (ii) our delivery of the access link to the course ordered in accordance with these terms. We reserve the right not to accept or process your booking request and we will notify you if this is the case.
(vii) Please note that while we will try to send to you a confirmation notice for every valid booking request we receive from you, we cannot guarantee that such confirmation notice will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such confirmation notice will not affect the validity of the agreement concluded between us in respect of a booking.
(viii) If you do not receive a confirmation notice after submitting your payment information, or if you experience an error message or service interruption after submitting your payment information, you should confirm with us whether or not your booking has been received and processed. Only you may be aware of any problems that may have occurred during the booking process. WE WILL NOT BE LIABLE FOR ANY LOSSES YOU MAY INCUR IF YOU ASSUME THAT A BOOKING WAS NOT PROCESSED BECAUSE YOU FAILED TO RECEIVE OUR CONFIRMATION NOTICE.
(ix) The information you have submitted with your booking request will be processed as you have provided it. If you realise that an error has been made or that you need to make a change to such information, you should contact us immediately.
(x) These terms of use shall override any contrary terms or conditions incorporated by you in your order and any such conflicting terms or conditions will not form part of any agreement concluded between us in respect of the bookings.
(xi) If any problems arise in respect of access to our on-line courses please contact us on +27 12 003 2987 during office hours (9:00 – 17:00) or bookings@enziafrica.co.za

3. Descriptions and Pricing
(i) Please note that some of our courses are online therefore you are expected to have internet access. WE WILL NOT BE HELD LIABLE FOR ANY NETWORK INTURRUPTIONS OR TECHNICAL CLITCHES THAT YOU MIGHT EXPERIENCE THAT HINDER WITH ACCESSABILITY OF OUR ON-LINE COURSE. IT S YOU RESPONSIBILITY TO MAKE SURE THAT YOU HAVE PROPER INTERNET ACCESS TO ENABLE YOU TO ATTEND OUR COURSES
(ii) The details of the courses offered will be described on our website.
(iii) The supply of the seats per course offered to you depends upon the availability thereof. We may without prior notice change the price, change or discontinue the availability for the courses made available. Special promotions may be subject to certain additional terms and conditions.
(iv) All bookings are displayed are in South African Rand.
(v) In the event of a cancellation of tickets at your request a stipulated cancelation fee may also apply.

4. Payment
(i) All payments should be made within 24 hours of submitting a request for a slot on our online courses.
(ii) We will not be obliged to issue any seats to you prior to receiving full payment of the full agreed amount payable in respect of our courses. Should we be unable to duly effect such payment for any reason your booking may be cancelled and your seat may be resold to another customer without further notice. You warrant that you are duly authorised to make payments from the account designated by you. You also authorise us to pay all amounts to be refunded to you into such account.

5. Cancellations and Refunds
(i) You may cancel any booking submitted to us prior the scheduled date of the course, by sending a cancellation notice to bookings@enziafrica.co.za or calling our landline on +27 12 003 2987 during office hours (9:00 – 17:00). Our office will upon receiving your cancellation request issue you with a cancellation of booking form. When you cancel your booking you must provide us with the information submitted on the cancellation booking form which includes your banking details and full details. Following receipt of your cancellation of booking form we will refund you the face value paid for the relevant tickets (or, if a discounted ticket, then instead the discounted ticket price paid);
(ii) For the online programmes bookings:
a) If the cancellation occurs more than 30 days prior to the event a 15% cancellation fee will apply;

b) If the cancellation occurs less than 30 but more than 5 days prior to the event a 50% cancellation fee will apply;

c) If the cancellation occurs less than 5 days prior to the event a 100% cancellation fee will apply;
(iii) For the consultation bookings:
a) If the cancellation occurs 5 days prior to the appointment a 15% cancellation fee will apply;
b) If the cancellation occurs 48 hours prior to the appointment a 50% cancellation fee will apply;
c) If the cancellation occurs 24 hours prior to the appointment a 100% cancellation fee will apply;
(iv) Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person’s ticket.
(v) If a refund is issued hereunder, it will be issued by debiting the payment into the account number provided on the cancellation booking form.

6. Security
(i) We will try to ensure that sensitive payment information provided to us are suitably protected. HOWEVER, WE DO NOT GUARANTEE THE ABSOLUTE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR THAT IS TRANSMITTED TO YOU OR ANY OTHER PERSON.

7. Use of Your Personal Information
(i) We may use your personal data for the purposes of executing transactions concluded with you, for billing purposes or in order to serve relevant advertising to you. We may send you information, special offers and advertising by email, through SMS, within our regular newsletters, through once-off promotional offers or by telephone.
(ii) If you do not want receive the information as set out in clause (7.i) above then please send an email to us at info@enziafrica.co.za or contact our landline on +27 12 003 2987 during office hours (9:00 – 17:00).

8. Warranties and Liability
(i) ALTHOUGH WE TRY TO ENSURE THAT THE PARTICULARS OF THE EVENTS THAT APPEAR ON OUR COMPUTER SYSTEMS ARE DISPLAYED AND DESCRIBED COMPLETELY AND ACCURATELY, WE DO NOT WARRANT SAME AND DISCLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ANY LIABILITY ARISING FROM ANY OMISSIONS AND INACCURACIES PERTAINING TO SUCH DISPLAY AND DESCRIPTION SAVE TO THE EXTENT THAT SUCH LIABILITY IS CAUSED BY OUR GROSS NEGLIGENCE OR FRAUD.
(ii) WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES OF ANY KIND WHATSOEVER ARISING IN CONNECTION WITH ANY BOOKING OR ACCESS OF OUR ONLONE COURSES (WHETHER IN CONTRACT, STATUTE OR DELICT, INCLUDING FOR NEGLIGENCE), SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.
(iii) IN NO EVENT WILL OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING IN CONNECTION WITH ANY BOOKING EXCEED THE COURSE PRICE ACTUALLY RECEIVED FROM YOU IN RESPECT OF SUCH BOOKING, IRRESPECTIVE OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, STATUTE OR DELICT, INCLUDING FOR NEGLIGENCE), SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.

Returns Policies and the CPA – Consumer’s Right to Return Goods

The right in law between a supplier and consumer to return goods and receive a refund:

(2) Subject to subsections (3) to (6), the consumer may return goods to the supplier, and receive a full refund of any consideration paid for those goods, if the supplier has delivered—
- (a) goods to the consumer in terms of an agreement arising out of direct marketing, and the consumer has rescinded that agreement during the cooling off period, in accordance with section 16;
  - Consumer’s right to cooling-off period after direct marketing
  - 16. (2) To the extent that this section applies to a transaction or agreement, it is in addition to and not in substitution for any right to rescind a transaction or agreement that may otherwise exist in law between a supplier and a consumer.
  - (3) A consumer may rescind a transaction resulting from any direct marketing without reason or penalty, by notice to the supplier in writing, or another recorded manner and form, within five business days after the later of the date on which—
    - (a) the transaction or agreement was concluded; or
    - (b) the goods that were the subject of the transaction were delivered to the consumer.
  - (4) A supplier must— (a) return any payment received from the consumer in terms of the transaction within 15 business days after—
    - (i) receiving notice of the rescission, if no goods had been delivered to the consumer in terms of the transaction; or (ii) receiving from the consumer any goods supplied in terms of the transaction; and
    - (b) not attempt to collect any payment in terms of a rescinded transaction, except as permitted in terms of section 20(6).

Consumer’s right to cancel advance reservation, booking or order
- 17. (2) a consumer has the right to cancel any advance booking, reservation or order for any goods or services to be supplied.
- (3) A supplier who makes a commitment or accepts a reservation to supply goods or services on a later date may—
  - (a) require payment of a reasonable deposit in advance; and
  - (b) impose a reasonable charge for cancellation of the order or reservation
- (4) For the purposes of this section, a charge is unreasonable if it exceeds a fair amount in the circumstances, having regard to—
  - (a) the nature of the goods or services that were reserved or booked;
  - (b) the length of notice of cancellation provided by the consumer;
  - (c) the reasonable potential for the service provider, acting diligently, to find an alternative consumer between the time of receiving the cancellation notice and the time of the cancelled reservation; and
  - (d) the general practice of the relevant industry.
- (5) A supplier may not impose any cancellation fee in respect of a booking, reservation or order if the consumer is unable to honour the booking, reservation or order because of the death or hospitalisation of the person for whom, or for whose benefit the booking, reservation or order was made.